Privacy Policy

This Privacy Policy explains how Bridge AI, part of the Pixels Health ecosystem, collects, uses, and protects your personal data when you use our platform and related services.

We are fully committed to complying with the General Data Protection Regulation (GDPR) and ensuring the highest level of security and transparency in the processing of your information.

1. Data Controller

The data controller responsible for your personal data is:

Pixels Health
Rue Dancet 35, 1205 Geneva, Switzerland
Email: privacy@pixelshealth.com

2. Information We Collect

When you interact with our platform, we may collect the following data:

2.1 Account Information

  • Name, surname, professional email, company name, job title

  • Password (encrypted and not accessible by us)

2.2 Usage Data

  • Files you upload and convert (for CLM conversion purposes)

  • Conversion logs and technical metadata (file size, format, errors, timestamps)

  • Analytics on feature usage (e.g., number of conversions, time spent)

2.3 Marketing & Communication Data

  • Your consent preferences (e-consent)

  • Email interaction data (open rates, clicks, unsubscribes)

2.4 Technical Data

  • IP address, browser type, device, and session duration

  • Cookies and similar tracking technologies (see Section 6)

3. Purpose of Data Processing

We process your data for the following purposes:

  • To create and manage your account on Bridge AI

  • To process and convert your uploaded files

  • To improve our algorithms, services, and user experience

  • To provide customer support and respond to inquiries

  • To send you product updates, newsletters, and event invitations (if consented)

  • To ensure security and detect fraudulent or abusive use of our services

4. Legal Basis for Processing

  • Consent (Art. 6.1.a) – for marketing communications and analytics.

  • Contract performance (Art. 6.1.b) – to provide the conversion service you requested.

  • Legitimate interest (Art. 6.1.f) – to improve our services and ensure platform security.

5. Use of Your Data

5.1 File Analysis

By uploading files to Bridge AI, you expressly consent to their automated analysis for improving our AI models, algorithms, and products across the Pixels Health ecosystem (Bridge, PrezManager, Pixels Health).

This process helps us enhance accuracy, reliability, and performance for all users.

5.2 Marketing Communications

If you have given consent, we may send you communications about:

  • New products and features

  • Related solutions (PrezManager, Pixels Health)

  • Educational content and resources

  • Event invitations and webinars

You can unsubscribe at any time by clicking the “Unsubscribe” link in any email.

5.3 Commercial Contact

We may contact you by email or phone to better understand your needs and present relevant solutions from our ecosystem.

5.4 Data Protection Commitment

  • Never selling or sharing your data for commercial purposes

  • Never sharing your email address or files with third parties without consent

  • Encrypting your data with bank-level security protocols

  • Complying fully with GDPR and applicable data protection laws

5.5 Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability

To exercise these rights, contact us at privacy@pixelshealth.com.

6. Cookies and Tracking Technologies

Bridge AI uses cookies and similar technologies to improve platform performance, understand usage patterns, and personalize the user experience.

You can manage or disable cookies at any time via your browser settings.

7. Data Storage and Retention

Your files and conversion data are stored temporarily and automatically deleted after processing unless required for analysis (with consent).

Account data is retained as long as your account is active.

Marketing and analytics data are stored for up to 24 months after last activity or until consent withdrawal.

8. Data Sharing and Subprocessors

We may use trusted third-party service providers for:

  • Hosting and cloud storage (e.g., AWS, Azure)

  • Email delivery and CRM (e.g., Zoho CRM)

  • Analytics (e.g., Google Analytics)

Each provider complies with GDPR and ensures adequate data protection measures.

9. Security Measures

  • SSL/TLS encryption for all data transfers

  • Role-based access controls for internal staff

  • Continuous vulnerability monitoring and backups

10. International Data Transfers

If your data is transferred outside the EU/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) to maintain full GDPR compliance.

11. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulations.

The latest version will always be available on this page.

12. Contact Us

privacy@pixelshealth.com

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